Help center

Customer Support

Get help with your account, email verification, employee invitations, subscription, or billing.

Contact us

We’re here to help

schedulerestsupport@gmail.com

Copy the email address above to contact us. We normally respond within 1–2 business days. Please send one request per issue so we can follow the conversation clearly.

Protect your account

Never email your password, verification code, full payment-card number, bank information, or sensitive medical details.

Start here

Quick account help

Account verification

Verification emails can take a few minutes to arrive. Check your spam or junk folder, confirm that the email address is correct, and use Send another verification email if needed. Links expire after 24 hours; when you request another email, use the newest link.

Employee invitations

An employee must register with the same email address that received the invitation. Invitation links expire after three days. If a link is expired or was sent to the wrong address, ask the workspace owner to send a new invitation.

Sign-in problems

Make sure you are using the correct portal: owners and managers use the main sign-in page, while invited team members use the employee portal. Confirm that your email has been verified before trying again.

Subscriptions

Billing and cancellations

Owners can review invoices, update a payment method, and cancel a subscription securely through Stripe. ScheduleRest does not store complete payment-card numbers.

  1. Sign in to your ScheduleRest owner account.
  2. Open Dashboard and select Account & billing.
  3. Select Manage billing with Stripe.
  4. Use the Stripe portal to manage or cancel your plan.

What happens after cancellation?

Unless Stripe states otherwise, paid access continues until the end of the current billing period. Canceling a subscription does not automatically delete the account or its saved schedules.

For an incorrect or duplicate charge, email support with the account email and charge date. Do not include card details.

What to include in your email

  • The email address connected to your ScheduleRest account
  • Your workspace or business name, if applicable
  • A short description of what you expected and what happened
  • The exact error message and a screenshot, when available

Privacy, terms, and account deletion

Review how ScheduleRest handles information in our Privacy Policy, and review subscriptions and cancellations in our Terms of Service.

To request account deletion or exercise a privacy right, email support from the address connected to your account. We may ask for additional information to verify the request.